The failure of financial institutions and independent financial service providers to live up to service quality in the specific area of money movement, collection, and distribution within the city centers has come to the fore again against the backdrop of the highway bullion van robbery in Accra.
The financial sector regulators would have to work around the clock to ensure stakeholders in the financial sector, particularly independent private businesses providing sensitive services such as moving money within the commercial city centers in Ghana, are meeting the criteria for Service Delivery Qualities.
Stakeholders relenting on their obligations to ensure quality is prioritized and implemented will not be in the interest of all; vulnerabilities will be high, and Law enforcement officers will struggle to meet the standard criteria and be successful in the discharge of their duties.
It is possible that criminals have observed the sub-standard Bullon Vans and levels of security lapses over time and have duly emboldened themselves, taking advantage of the service quality breaches and lapses.
Let the Stakeholders get back to work and ensure the right professional standards are met; otherwise, they would have to prepare for a high cost of service delivery, customer confidence would be affected, and insecurity would be higher within their ranks.
Training security officers and dispatching them to duty with the requisite service delivery equipment and attire would be a laudable strategy to help curb the menace of gunning down duty police officers in our streets.
Condolences to the families bereaved.
Frankly speaking, we can do much better.
By Richard Kumadoe
(Fraud Prevention Expert and Security Consultant)
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